Terms of service
Terms of Service
Our Store
This website, maplewicksupply.shop, is operated by MAPLEWICK SUPPLY LLC, trading as MAPLEWICK SUPPLY.
Business address:
1850 Lawrenceburg Rd
Frankfort, KY 40601
United States
Email: support@maplewicksupply.shop
These terms apply to your use of our website and purchases from our store, together with the policies presented before purchase.
Eligibility and Acceptable Use
You must be legally able to enter into a purchase agreement, or use the store with the involvement of a parent or legal guardian.
You agree to provide accurate order and contact details and not to use the website for unlawful activity, fraud, unauthorized access, or interference with store operations.
Product Information
We aim to describe products accurately, including their dimensions, features, and package contents. Please review the information on each product page before ordering.
Screen settings and lighting can affect how colors appear. This does not remove your rights if a product materially differs from its description.
Accessories or styling props shown in lifestyle images are included only when expressly listed in the product’s package contents.
Prices and Payment
Prices are displayed in U.S. dollars (USD) and include applicable sales tax. Standard delivery within our delivery area is free.
The total payable is shown before you submit payment. We do not add separate standard shipping, handling, or sales tax charges to the displayed tax-inclusive product price.
Available payment methods are those displayed at checkout. Payment must be successfully authorized before an order is fulfilled.
Price changes apply to future orders and do not alter the price of an order we have already accepted.
Orders and Availability
An order confirmation acknowledges receipt of your order. We may need to verify payment, delivery eligibility, or availability before fulfillment.
If an item is unavailable, an order cannot be fulfilled, or a material pricing or listing error affects your order, we will contact you. We will not substitute products or increase the amount charged without your agreement.
If we cancel an order, we will issue a full refund to the original payment method. We will not cancel an order to avoid a valid return, refund, or other consumer obligation.
Shipping
We ship from the United States to the contiguous 48 U.S. states only.
Order processing takes 1–3 business days. Standard transit takes an estimated 3–5 business days after shipment. The estimated total delivery period is 4–8 business days.
Our Shipping Policy explains delivery exclusions, delays, and order support.
Returns and Refunds
You may request a return within 30 calendar days after receiving your order, including for a change of mind.
We pay return shipping costs and do not charge a restocking fee. Eligible refunds are issued to the original payment method within 3 business days after we receive the returned item.
Please consult our Returns and Refunds policy for the complete procedure and conditions.
Website Content
Website content, branding, and other materials are protected by applicable intellectual property laws. You may use the website for personal shopping purposes but may not reproduce or commercially exploit protected content without permission, except as permitted by law.
Third-Party Services
Payments and other store functions may be provided by third parties. Their applicable terms and privacy practices may also govern your use of their services. This does not remove our responsibilities as the seller of your order.
Responsibility and Consumer Rights
We do not exclude responsibility where exclusion is prohibited by law. Nothing in these terms limits applicable rights relating to faulty products, inaccurate descriptions, refunds, fraud, or other mandatory consumer protections.
Applicable Law
These terms are governed by applicable U.S. federal law and the laws of Kentucky, except where mandatory laws applicable to you provide otherwise.
Nothing in these terms prevents you from using a court, small claims process, or other remedy available under applicable law.
Changes to These Terms
We may update these terms for future use of the store. Changes will not retroactively reduce rights relating to an order already placed.
Contact
Customer service hours: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time.
Business days exclude weekends and U.S. federal holidays.