FAQ

Orders ship from the United States. We deliver only to the contiguous 48 U.S. states.

We do not deliver to Alaska, Hawaii, U.S. territories or possessions, APO/FPO/DPO or other military mailing addresses, or addresses outside the United States.

• Order processing: 1–3 business days after successful payment confirmation.
• Transit after shipment: an estimated 3–5 business days.
• Estimated total delivery: 4–8 business days.

Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed arrival dates.

Yes. Standard delivery within our delivery area is free, with no minimum purchase requirement.

Prices are displayed in U.S. dollars (USD) and include applicable sales tax. We do not add separate standard shipping, handling, or sales tax charges to the displayed tax-inclusive product price.

Orders are fulfilled domestically, so customers are not asked to pay import duties for these deliveries.

The payment methods actually available for your purchase are displayed at checkout. Availability may depend on your device, payment provider, and checkout eligibility.

Please do not send payment card details by email.

We send shipment information to the email address supplied with your order. If tracking is available for your shipment, the email will include the tracking details.

If you cannot find an order email, check your spam folder or contact us with the name and email address used for your purchase.

Email support@maplewicksupply.shop as soon as possible and include your order number.

If your order has not shipped, we can cancel it for a full refund. Address changes may not be possible after dispatch. If your order has shipped, our return process applies.

If we cannot ship within the stated processing period, we will contact you with a revised estimate and offer the choice of agreeing to the delay or canceling the unshipped order for a full refund.

We will obtain any consent required by applicable law. If required consent is not obtained, we will refund unshipped merchandise as required.

Yes. You may request a return within 30 calendar days after receiving your order.

For change-of-mind returns, items should be unused, undamaged, and returned with their included parts and accessories. Reasonable inspection does not by itself make a return ineligible.

Use the original packaging where reasonably available, or suitable protective packaging. These conditions do not prevent claims for damaged, defective, incomplete, or incorrectly described products.

We pay return shipping for both change-of-mind returns and returns involving damaged, defective, or incorrect items.

We do not charge a restocking fee or return processing fee. Contact us for instructions and a prepaid return label before mailing your return.

Our business and return address is:

MAPLEWICK SUPPLY LLC
1850 Lawrenceburg Rd
Frankfort, KY 40601
United States

Please contact us first so we can provide return instructions and a prepaid label. A request made within the 30-day period remains timely while you wait for our instructions.

Please send the return within 14 calendar days after receiving instructions, or contact us if you need additional time.

We inspect returns and issue eligible refunds to the original payment method within 3 business days after receiving the returned item.

A full eligible return is refunded the amount paid for the returned item, including applicable tax included in that amount. There is no deduction for original standard shipping because it is free.

Your bank or payment provider may take additional time to display the credit. We will email you when the refund has been issued.

Email your order number and a description of the issue. Photographs are helpful where available.

We will arrange an appropriate remedy, such as a merchant-paid return and refund, or a replacement if you prefer and one is available. You are not responsible for return shipping arising from our error or a product defect.

Contact us with your order number and the delivery issue. We will work with you and the delivery provider to investigate and arrange an appropriate resolution.

You will not be required to resolve our shipping or fulfillment errors at your own expense.

Only the components expressly listed in the product’s package contents are included. Styling props, paper, yarn, books, and other materials are not included unless the product page specifically states otherwise.

Please review each product page for its dimensions, features, and included components before ordering.