Terms of Sale

1. Seller

MAPLEWICK SUPPLY is the trading name of MAPLEWICK SUPPLY LLC, the seller responsible for orders placed through this website.

MAPLEWICK SUPPLY LLC
Kentucky organization number: 1644351
1850 Lawrenceburg Rd
Frankfort, KY 40601
United States

Email: support@maplewicksupply.shop

2. Product information

Before ordering, review the product’s description, dimensions, features, and listed package contents. Only expressly listed components are included. Paper, yarn, books, and other scene props are not included unless specifically stated.

Lighting and screen settings can affect how colors appear. This does not remove your rights where a product materially differs from its description.

You must be legally able to enter into a purchase agreement, or shop with the involvement of a parent or legal guardian.

3. Prices, taxes, and shipping charges

Prices are displayed in U.S. dollars (USD) and include applicable sales tax.

Standard shipping within our delivery area is free, with no minimum purchase requirement. We do not add separate standard shipping, handling, or sales tax charges to the displayed tax-inclusive product price.

The total payable is displayed before payment is submitted. Price changes apply to future orders and do not change the price of an order we have already accepted.

4. Payment

Available payment methods are those actually displayed at checkout. Payment must be successfully authorized before an order is fulfilled.

Payment providers may apply their own account and authorization requirements. Please provide accurate billing information and do not send full payment card details by email.

5. Order processing and availability

An order confirmation acknowledges receipt of your order. We may verify payment, delivery eligibility, and product availability before fulfillment.

If an item is unavailable, an order cannot be fulfilled, or a material pricing or listing error affects your order, we will contact you. We will not substitute products or increase the amount charged without your agreement.

If we cancel your order, we will issue a full refund to the original payment method. We will not cancel an order to avoid a valid return, refund, or other consumer obligation.

6. Delivery area and timing

Orders ship from the United States to the contiguous 48 U.S. states only.

We do not deliver to Alaska, Hawaii, U.S. territories or possessions, APO/FPO/DPO or other military mailing addresses, or addresses outside the United States.

• Processing: 1–3 business days after successful payment confirmation.
• Transit: an estimated 3–5 business days after shipment.
• Estimated total delivery: 4–8 business days.

Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed arrival dates.

7. Shipment delays and delivery problems

If we cannot ship within the stated processing period, we will notify you, provide a revised estimate, and offer the choice of agreeing to the delay or canceling the unshipped order for a full refund.

We will obtain any consent required by law. If required consent is not obtained, we will refund the unshipped merchandise as required.

If a parcel is lost, damaged, returned to sender, or marked delivered but cannot be located, contact us. We will investigate with you and the delivery provider and arrange an appropriate resolution. You will not be required to resolve our shipping or fulfillment errors at your own expense.

8. Cancellations and address corrections

Email us as soon as possible if you need to cancel or correct an address. If the order has not shipped, we can cancel it for a full refund.

Address changes may not be possible after dispatch. If the order has shipped, our return process applies.

9. Returns and return shipping

You may request a return within 30 calendar days after receiving your order, including if you change your mind.

For change-of-mind returns, items should be unused, undamaged, and returned with included parts and accessories. Use original packaging where reasonably available, or suitable protective packaging. Reasonable inspection does not by itself make an item ineligible.

These conditions do not prevent claims concerning damaged, defective, incomplete, or incorrectly described products.

We pay return shipping for both change-of-mind returns and returns involving damaged, defective, or incorrect items. We do not charge a restocking fee or return processing fee.

Contact us before mailing a return so we can provide instructions and a prepaid label. A request submitted within the 30-day period remains timely while you wait for instructions. Please send the return within 14 calendar days after receiving instructions, or contact us if you need additional time.

10. Refunds

We inspect returned items and issue eligible refunds to the original payment method within 3 business days after receiving the return.

A full eligible return receives the amount paid for the returned item, including applicable tax included in that amount. No original standard delivery charge is deducted because standard delivery is free.

If there is a problem with your return, we will explain it by email within the same 3-business-day period. No undisclosed deductions or fees apply.

We will email you when the refund has been issued. Your bank or payment provider may require additional time to display the credit.

11. Damaged, defective, or incorrect goods

Contact us when you discover an issue, with your order number and a description. Photographs are helpful where available.

We will arrange an appropriate remedy, such as a merchant-paid return and full refund, or a replacement if you prefer and one is available. Your applicable legal rights remain unaffected.

12. Consumer rights and applicable law

Nothing in these terms excludes responsibility or limits rights where prohibited by law, including rights relating to faulty goods, inaccurate descriptions, delivery, refunds, fraud, or other mandatory protections.

Applicable U.S. federal law and Kentucky law govern these terms except where mandatory laws applicable to you provide otherwise. You retain access to courts, small claims procedures, and other remedies available under applicable law.

13. Changes and contact

Updates apply prospectively and do not retroactively reduce rights relating to orders already placed.

Email: support@maplewicksupply.shop

Customer service: Monday–Friday, 9:00 a.m.–4:00 p.m., U.S. Central Time, observing daylight saving time. Closed on U.S. federal holidays.