Privacy policy

Privacy Policy

Who We Are

MAPLEWICK SUPPLY is operated by MAPLEWICK SUPPLY LLC. This policy explains how we handle personal information when you visit maplewicksupply.shop, place an order, or contact us.

Business address:
1850 Lawrenceburg Rd
Frankfort, KY 40601
United States

Privacy contact: support@maplewicksupply.shop

Information We Collect

Depending on how you interact with our store, we collect:

  • Contact details, such as your name, email address, shipping address, and billing address.

  • Order information, such as products purchased, transaction amounts, return requests, and order history.

  • Payment-related information, such as payment status and transaction references. Payment credentials are processed through the payment providers available at checkout; we do not receive your complete payment card number.

  • Information you provide in customer service messages.

  • Technical information, such as your IP address, browser, device information, and interactions with our website, through Shopify and related store technologies.

You may choose not to provide optional information. However, information needed to process payment and deliver an order is necessary to complete a purchase.

How We Use Information

We use personal information to:

  • Process payments, fulfill orders, and deliver products.

  • Send order confirmations, shipping updates, and service communications.

  • Handle inquiries, returns, refunds, and disputes.

  • Maintain and secure our store and detect fraud.

  • Understand and improve store functionality and customer experience.

  • Meet tax, accounting, and other legal obligations.

  • Send marketing communications where you have subscribed or where otherwise permitted by law.

You may unsubscribe from marketing emails using the unsubscribe link in those messages. Transactional messages relating to your orders may still be sent.

Shopify and Other Service Providers

Our store is hosted on Shopify. We share information as necessary with Shopify, payment processors, shipping providers, and service providers supporting store operations.

Shopify also processes certain information under its own privacy practices, including information associated with its consumer services and store features. For details and information about rights you can exercise directly with Shopify, visit:

https://www.shopify.com/legal/privacy/consumers

We may disclose information where required by law, to address fraud or security concerns, to protect legal rights, or in connection with a business transfer subject to appropriate safeguards.

Cookies and Similar Technologies

Our store uses cookies and similar technologies for functions such as remembering cart contents, completing checkout, maintaining preferences, and protecting the store.

Optional analytics or advertising technologies, if enabled, are subject to applicable consent and opt-out requirements. You can manage available choices through the store’s privacy controls or your browser settings.

Blocking certain cookies may affect cart, checkout, or other website functions. Browser settings alone may not control every type of data processing.

Advertising and Privacy Choices

Some Shopify features or connected services, if enabled, may use browsing information for analytics, personalization, or advertising. Where this activity is treated as a sale, sharing, or targeted advertising under applicable law, you may exercise the relevant opt-out right.

Use any privacy choices link or control displayed on our website, or email support@maplewicksupply.shop. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable.

We do not sell customer contact lists for money.

Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order support, accounting, legal compliance, and dispute resolution.

We use reasonable safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

Your Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, and to opt out of certain uses.

To submit a request, email support@maplewicksupply.shop. We may need to verify your identity before responding. Where permitted, an authorized agent may submit a request on your behalf.

If we decline a request, you may contact us to appeal where applicable law provides that right. We will not unlawfully discriminate against you for exercising privacy rights.

International Processing

Although we deliver only within the contiguous United States, Shopify and other service providers may process information in other countries, subject to applicable legal requirements.

Children

Our store is intended for general adult use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us.

Changes and Contact

We may update this policy to reflect changes in store operations or legal requirements. Material changes will be communicated where required by law.

For privacy questions or requests, email support@maplewicksupply.shop or write to MAPLEWICK SUPPLY LLC at the address above.